Refund policy

Glamour Silver: Where Oriental Elegance Meets Arabic Artistry

At Glamour Silver, we believe that jewelry is more than just an accessory—it’s a story, a symbol, and a reflection of identity. Inspired by the rich heritage of the Orient and the fluid beauty of Arabic calligraphy, our designs blend tradition with modern craftsmanship. Each piece is a tribute to the timeless elegance of Arabic fonts, meticulously engraved to capture the depth of meaning and personal sentiment behind every word.

Our dedication to quality is unwavering. Every item is crafted with precision, ensuring that the materials and designs meet our high standards. Before your order is packed and shipped, our expert QA team carefully inspects each piece, guaranteeing flawless artistry and perfect functionality.

To make your experience seamless, we encourage you to explore our detailed product descriptions and images before placing an order. If your jewelry includes custom engravings, please double-check the spellings, dimensions, colors, and any special details to ensure perfection.

Our commitment to excellence continues beyond purchase. Our customer-friendly policies take effect from the moment your order is delivered, ensuring that you receive not just a piece of jewelry, but a timeless treasure crafted with care.

Discover the artistry of Glamour Silver—where every design tells a story, and every engraving is a piece of your soul.

The following reasons are covered by FULL COVERAGE Return/Exchange Policy:

  • If paint is chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive an exchange within 60 days. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
  • If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to us, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive an exchange within 15 days.

Cancellation policy:

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 2 hours. Please note that on all canceled or changed orders(after 2 hours) of personalized items there is a 50% restocking fee.

Please note that you couldn’t cancel or change your purchase once we ship out your order.

The following reasons are NOT covered by our Guarantee, and we are not liable for these issues: 

  • Items which have been resized, updated and/or repaired do not qualify.
  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your  product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
  • Any orders received after 60 days from the date of delivered.
  • Items which have been used and damaged within 60 days from delivered date. 

Return Service Procedure:

To request a return, please contact our customer service .We will follow up with you via email with instructions. If you require assistance, please email us at info@glamour-silver.com. If it is a quality issue, please provide a order# and attach clear photos of the items that represent the issue.

  • Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
  • The returned item should be kept in its original condition in which you received them in.
  • Please contact customer service for the return address

Glamour-silver.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.